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Portal Pros · Staff Only

Start a customer intake

Pick the install type you're quoting. Every form asks for the same customer and pet details, then only what that install needs. Fill it out while you're on the call.

1

Doors

2

Walls

3

Screens & Patio

4

Kennels

Before you hang up
  • Get the pet's shoulder height and width at the widest point. Everything sizes off those two numbers.
  • Ask for photos. The installer works from them, and they prevent surprises on install day.
  • Read the considerations box at the bottom of the wall mount and lanai forms before quoting.
PP

Portal Pros University

Measure twice. Seal once.

The internal course catalog for every install we perform. Each course covers the tools, the process, and the field considerations that decide whether a job goes smoothly or turns into a return trip. Pick a course below to jump to it.

Installer Network

Who covers the job

Check coverage before you promise a date. And when price is the problem, remember the sale is the door, not the labor.

Installer Coverage Map Open in Google Maps
Every installer in the network, plotted. Search the customer's city before quoting a timeline. If the nearest pin is far out, say so on the call rather than after.
When price is the objection

Do not walk away from the sale. If our install quote is more than the customer wants to spend, offer to guide their local handyman through the install for free over chat. We still sell the pet door, the customer gets the price they were looking for, and nobody loses.

That handyman often becomes the next pin on the map. A contractor we have already walked through a MaxSeal install is someone we can call on the next job in that area. Customers doing the legwork of finding local labor, while we sell the door, is a win twice over.

Shop the quote when there is time

If the timeline allows, price a second installer and price the glass with more than one shop. Custom glass already runs two to three weeks, so that lead time is room you can use. A better number on labor or glass is margin you keep or a sale you win.

Pricing

Hold the margin

The sheet is the source of truth. Your memory is not.

Live Sheet Pricing Cost, retail, and install rates for every product line. Open pricing ↗
The 30% floor

We aim to hold at least 30% margin on every job. That is the number to protect when you are building a quote, and the reason we do not price custom work off the top of our heads.

Unique installs

Building a ramp. Painting a door. Framing around floor molding. Anything outside the standard scope: talk to the installer first, get their estimate, then mark it up from there. Never quote custom scope from a guess.

When in doubt, ask

A question costs you a minute on the call. A bad quote costs the margin on the entire job, and sometimes the job itself. Nobody has ever been in trouble here for asking.

Partner Program

How to handle Pawport

We are a Pawport Certified Installer. There are two ways we make money on a Pawport job, and one rule that comes before both of them.

Portal Pros installer with a Pawport smart pet door
Pawport Certified Installer Smart Pet Door · Tunnel & Frame System
Before anyone goes out: watch the install video

The Pawport Tunnel & Frame install is not like our other installs. It runs about 12 minutes of video and it is worth every minute. No installer goes to a Pawport job without watching it first, no exceptions.

The video sits inside the Certified Installer Training deck, along with separate videos for retrofit, sliding glass, and the smart tag. Link is in the buttons below.

1 · Referral — we earn 10%

Send the customer to pawport.com/PortalPros to buy their door. We earn 10% on that sale and they save $50 at checkout.

Push the link rather than the code, since the link tracks the referral automatically. If they would rather type it, the checkout code is:

PORTALPROS50

2 · Tunnel & Frame — we supply it

The door is theirs to buy. The tunnel and frame is ours to sell. We order it through our wholesale account at our tier price and install it.

When we order the tunnel and frame for them, the customer gets another $50 off from us. Between that and the referral link, our customers save $100 on a Pawport system. Lead with that.

Tunnel & Frame pricing
Tier (lifetime installs) M L XL
Bronze — 0 to 49  (we are here) $79 $89 $99
Silver — 50 to 99 $64 $74 $84
Gold — 100 to 199 $49 $59 $69
Platinum — 200 to 499 $34 $44 $54
Titanium — 500 plus $25 $35 $45
Our wholesale cost per unit. Tiers are based on lifetime Pawport installs and upgrade immediately when we cross a threshold. No minimum order, so buy per job or stock up. Pricing and tier thresholds subject to change without notice.

What we may charge the customer (Pawport sets this ceiling): M $299 · L $329 · XL $349. Retail MSRP on the Pawport site is M $349 · L $379 · XL $399, so buying through us is the better deal for the customer and the better margin for us. At Bronze on a medium, that is $79 in and up to $299 out before the $50 we hand back.

What Pawport sells beyond the door

Worth knowing on the call, because these are add-ons we can quote. Tunnel & Frame for in-wall and in-door installs, with extension kits for any wall thickness. Retrofit kit to adapt the smart door onto an existing pet door, which ships in the box with every door. Sliding glass insert and a glass mount for professionally cut openings in glass down to 1/2 inch thick.

Accessories: rechargeable battery packs for cordless operation, a 15W solar panel, an adjustable ramp for elevated exteriors, a charging dock, the PawMat, a concealed power kit for no-plug operation, and an exterior sensor for tricky layouts. The Smart Pet Tag is the pet's key, programmable from 1 to 5 feet of activation range, and it notifies the owner when the pet goes in or out.

Course Catalog

Choose your install

Eleven courses across five departments. Every course links to the full published guide on theportalpros.com.

Department of Kennels

PPU 101 · Department of Doors

Door Mount — Exterior & Interior

1–3 hoursModerate1 installerWood · Metal · Fiberglass

The bread and butter. Whether the slab is wood, steel, fiberglass, or composite, the sequence is the same: measure, mark, cut, mount, seal. What changes is the blade and how the door is built inside.

Tools
  • Jigsaw with fine-tooth blades
  • Drill and bit set
  • Tape measure and 24″ level
  • Utility knife
  • Painter's tape
  • Exterior silicone caulk
  • Safety glasses and dust mask
  • Clamps and a work surface
Process
  1. Measure the pet. Floor to the top of the shoulder, and across the widest point. Add roughly two inches of clearance. Measure at the shoulders, never the head.
  2. Set the rise. Bottom of the flap sits about an inch or two below the pet's belly line. Confirm the door's lock rail and any internal structure clear that height.
  3. Template and tape. Tape along the cut line. It reduces splintering and gives the jigsaw a smoother track.
  4. Cut. Drill corner starter holes, then cut the opening. On steel doors expect foam fill; trim it back with a utility knife after the cut.
  5. Dry fit both frame halves before any sealant touches the door. Confirm alignment and flap swing direction.
  6. Caulk and mount. Bead the exterior frame, press, secure. Snug the screws only. Over-tightening cracks fiberglass and composite.
  7. Test and finish. Free swing both directions, check for daylight, seal any gaps.
Field Considerations

Save the cutout. If the door is ever restored, that piece is the patch. Hand it to the customer or leave it in the garage.

Internal structure. Decorative glass, lock blocks, and internal reinforcements near the cut zone are the reason to look before quoting. Photos of the lower half of the door catch most of it.

Storm door in front. If there is one, do not try to align both pet doors. A pet cannot pass through two openings in a straight line safely. Pick one door.

PPU 102 · Department of Doors

French Doors

1–4 hoursModerate to Advanced1–2 installersGlass work

Popular and often the trickiest. Multi-pane layouts, narrow stiles, and decorative character all constrain where a pet door can go. Three viable methods, and all three stay reversible for a future move.

The three methods
  1. In-glass replacement. Swap one pane for a tempered panel with the pet door pre-cut before tempering. Cleanest look, 2–3 week fabrication lead time.
  2. Replace the entire door. When no single pane is large enough for the pet, or the stiles are too narrow to work around.
  3. Glass panel replacement. Same as method one but across multiple panes when the dog needs a bigger opening than one lite allows.
Process for in-glass replacement
  1. Measure the pane to 1/16″: width, height, thickness, and glass type.
  2. Order the custom tempered panel. Specify single or dual pane, Low-E if present, and pet door size and position.
  3. Remove decorative grilles on simulated divided-light doors.
  4. Remove interior trim stops or glazing compound around the target pane.
  5. Lift the old pane out with suction cups. Two people, always.
  6. Clean the channel of old glazing, caulk, and debris. Place setting blocks.
  7. Set the new panel, secure with glazing points, reinstall stops or compound.
  8. Mount the frame halves to the glass, interior and exterior. Reinstall grilles.
Field Considerations

True divided lites vs. grille overlay. This decides everything. True divided means real separate panes and one may be large enough on its own. A grille overlay means one big sheet of glass behind decorative bars, so the whole sheet gets replaced. Ask on the call, and get a photo.

Lead time is the quote risk. Custom tempered glass runs 2–3 weeks. Set that expectation before the customer assumes next week.

PPU 103 · Department of Doors

Storm Doors

1–2 hoursModerate1 installerAluminum · Vinyl · Wood

The pet door goes into the lower panel, whether that panel is wood, metal, fiberglass, or a solid kickplate. Fast job, but thin aluminum punishes a coarse blade.

Process
  1. Identify the lower panel type: removable glass insert, removable screen insert, or solid kickplate. Full-view glass models need custom glass instead.
  2. Remove the panel and work on a bench, not on the hanging door.
  3. Confirm the pet door fits within the panel with real clearance on all sides. Storm door panels are smaller than they look.
  4. Cut with a fine-tooth metal blade. Fine teeth mean less vibration and less deformation.
  5. Mount both frame halves, then caulk every edge. Water between the frame and the panel corrodes aluminum.
  6. Reinstall the panel and adjust the pneumatic closer. The added weight changes the closing speed.
Field Considerations

Offer the second panel. Most storm door manufacturers sell replacement lower panels. Buy a second, install the pet door in it, keep the original intact. Selling the home later means swapping panels back, not repairing anything. Customers love this and it is an easy upsell.

Never align with the main door's pet door. Two openings in line encourages the pet to charge through and risks injury. Choose one door.

PPU 201 · Department of Glass

Through Glass & In-Glass

1–3 hours plus fabricationAdvanced2 installers1/4″ to 1 1/2″ glass

The cleanest looking install we offer. No wall cut, no bulky insert in the track. The existing glass is replaced with a tempered panel that has the pet door built in. Works in sliding doors, swinging glass doors, fixed panels, and sidelights.

What to capture on the call
  • Visible glass width and height, to 1/16″
  • Footer height, floor to the bottom of the visible glass
  • Single pane or dual pane. Dual means fabricating a whole new sealed insulated unit.
  • Low-E coating present or not
  • What the glass sits in: door, fixed panel, window, or sidelight
Process
  1. Measure and order. Fabrication runs 2–3 weeks; the pet door opening is cut before tempering, so nothing can change after the order goes in.
  2. Remove stops or glazing, lift the old glass with suction cups, two people.
  3. Clean the channel completely. Set new blocks.
  4. Set the new unit, secure, reglaze.
  5. Mount frame halves to the glass and seal.
Field Considerations

Tempered glass cannot be cut after the fact. Every dimension has to be right before the order. Re-measure on site before submitting, not from the phone call alone.

Footer height drives the rise. If the glass starts high off the floor, the flap ends up high too. On tall footers with a small dog, check the numbers before promising a comfortable rise.

PPU 202 · Department of Glass

Patio Inserts

30–90 minutesEasy1 installerFully reversible

The no-cut option. A panel with the pet door built in drops into the slider track and takes up part of the opening. Nothing is modified permanently, which makes it the answer for renters, HOA restrictions, and anyone hesitant to cut.

What to capture on the call
  • Track height, inside top of track to inside bottom
  • Slider width
  • Which side the door opens from, standing inside looking out
  • Single or dual pane preference
Process
  1. Confirm the track measurement twice. The panel's adjustable range has to cover it.
  2. Set the panel into the track, adjust the spring-loaded top piece for a snug fit.
  3. Square it, then secure per the model's hardware.
  4. Seal the perimeter where the panel meets the frame and add weatherstripping as needed.
  5. Fit the security lock in the remaining track. A dowel or Charley bar is a reasonable add-on to recommend.
Field Considerations

Which side opens matters. The insert has to go on the side that lets the slider still operate. Get it on the call and confirm from the photo.

Set the expectation on width. The panel takes real space out of the doorway. Customers should picture the narrower opening before install day, not after.

PPU 203 · Department of Glass

Window Inserts

30–90 minutesEasy to Moderate1 installerSash & side-slide

Two configurations. A sash insert drops into a vertical-sliding window; a side-slide insert fits a horizontal slider. Both work like a patio panel scaled down, and both come out cleanly when the customer moves.

Process
  1. Identify the window type and measure the opening width across the range the insert must cover.
  2. Confirm the flap size fits the panel. Window inserts have real size ceilings, which puts them in cat and small dog territory more often than not.
  3. Set the panel, extend the adjustment piece for a tight fit.
  4. Weatherstrip the perimeter and secure the remaining sash travel with a lock, dowel, or Charley bar.
Field Considerations

Rise gets high fast. A window sits well off the floor, so the flap does too. For anything but a small pet, check whether the customer is willing to add a step or ramp on both sides before you quote it.

PPU 301 · Department of Walls

Wall Mount — Siding & Frame Walls

2–8 hoursAdvanced1–2 installersVinyl · Wood Shake · Cement Board

The most versatile install and the most planning. You are cutting through drywall, framing, insulation, sheathing, and cladding, and every layer has its own tool. Done right it is permanent, clean, and the best insulated option we sell.

Tools
  • Reciprocating saw
  • Jigsaw
  • Circular saw for sheathing
  • Drill and bits
  • Stud finder with wire detection
  • 24″ or 48″ level
  • Utility knife and chisel
  • 2×4 stock for framing
  • Exterior silicone caulk
  • Minimal-expanding spray foam
  • Drywall compound and mesh tape
  • Touch-up paint, both sides
Process
  1. Locate studs and utilities. Mandatory, not optional. Scan for wire, plumbing, HVAC, and gas. Verify from the attic or basement where you can.
  2. Fit between studs. Standard 16″ on-center framing gives about 14 1/2″ of clear space. Most flap sizes are designed for it; oversized ones mean reframing.
  3. Cut the interior. Level the template, trace, score the drywall, cut. Pull insulation from the cavity.
  4. Frame the opening. Header and sill blocks between the studs so the tunnel has something solid to anchor to.
  5. Transfer to the exterior. Drill a pilot hole through each corner from inside. Connect the four points outside. This is what keeps the two openings aligned.
  6. Cut the exterior. Circular saw set to siding depth, recip saw for corners, then through the sheathing.
  7. Set the tunnel. Size it to the exact wall thickness, slide it in from inside, level and center it.
  8. Mount and seal. Caulk the exterior opening, set the exterior frame, secure the interior frame, then a final bead around every exterior edge. Clear caulk if you have it.
  9. Finish. Patch, paint, install flaps and security panel, test the swing, check for daylight.
Field Considerations — Read Before Quoting

Baseboards and floor trim. Ask how tall the baseboards are. We want to mount directly above the baseboard. If we cannot, we either cut down into the trim or add framing behind the pet door frame so it integrates cleanly. Both mean more labor and material. Small dogs with tall baseboards are the case most likely to require it.

If framing is needed, ask two things:

  1. Do they have leftover baseboard material we can reuse for the frame? If not, quote the extra material cost.
  2. Do they have matching paint? If not, either they paint it themselves or we quote the extra cost to paint it.

Check with the contractor for current pricing, or quote the average from past jobs.

Electrical. Many of our contractors handle electrical on the spot. If the job needs extensive electrical work, the customer hires their own electrician to complete it and we return afterward to finish the pet door install. Set that expectation on the call so the timeline is not a surprise.

Never cut a stud without reframing, and never touch a load-bearing header, structural post, or engineered beam. If load-bearing status is unclear, that is a contractor call before anything else happens.

PPU 302 · Department of Walls

Wall Mount — Brick, Concrete & Stucco

4–8+ hoursAdvanced2 installersMasonry

Everything in PPU 301 applies, plus masonry. The interior side is identical. The exterior is where the job doubles in length. Before anything else, establish whether you are looking at veneer over a wood frame or solid masonry, because they are two different projects.

Veneer vs. solid — the question that decides the quote
  • Brick or stone veneer over wood frame. Standard framed wall behind a masonry skin. Cut the veneer, then proceed as a normal wall install. This is most residential brick.
  • Solid masonry. CMU block, poured concrete, or double-brick. No cavity, no studs, no tunnel-through-framing. This requires a concrete saw and belongs with a contractor who does masonry, not a standard install crew.
Exterior process for veneer
  1. Transfer the interior opening out through corner pilot holes.
  2. Score the full outline with an angle grinder and masonry blade. Score deeply and all the way around before removing anything. Deep scores give clean break lines.
  3. Chisel out the brick within the outline, working from the center out.
  4. For stucco, score with a masonry blade then remove the stucco and wire lath inside the outline.
  5. Cut the sheathing behind it with a recip saw.
  6. Flash the opening with metal flashing before the tunnel goes in. Masonry holds water, and this is where the callbacks come from.
  7. Set the tunnel, mount the frames, seal exhaustively.
Field Considerations — Read Before Quoting

Baseboards and floor trim. Same as PPU 301. Ask the height, mount directly above where possible, and if framing is required ask about leftover baseboard material and matching paint. Quote material and paint separately, using contractor pricing or the average from past jobs.

Electrical. Contractors handle routine electrical on site. Extensive work means the customer hires an electrician and we return afterward to finish. Say so on the call.

Masonry is the most labor-intensive exterior we do. Price the hours honestly. If the customer says solid block or poured concrete, or cannot tell you which, get photos and escalate before quoting.

Flashing is not optional. Water intrusion through a masonry penetration causes rot and mold behind a wall nobody opens again for years.

PPU 401 · Department of Screens

Screen Doors — Sliding & Swinging

Under 1 hourEasy1 installerBest first install

The quickest job we do. Screen doors are light, forgiving, and hard to ruin. Works with hinged and sliding screens. Retractable screens are not compatible.

Process
  1. Measure the pet: widest point plus two inches, and floor to shoulder.
  2. Measure the step-over. The pet door mounts directly to the base of the screen door, so floor to the top of the base frame sets your rise.
  3. Lay the door flat. Position and trace the outline on the screen.
  4. Cut the screen with a utility knife or sharp scissors along the traced line. Screen cuts cleanly; go smooth and steady.
  5. Sandwich the frame halves and secure. The mounting flange does the work.
  6. Check the flap swing and the magnetic seal for bug protection.
Field Considerations

Door strength. Standard lightweight screen doors flex and sag once a pet door goes in, especially with a medium or large dog. Recommend a heavy-duty or pet-resistant screen door, or the brace bar.

Brace bar. Bigger dogs push hard on screen material. The bar stiffens the opening so the screen does not flex or tear over time. Confirm it on the call for anything larger than a small dog.

Set the dual-door expectation. A screen door pet door only works when the main exterior door is open. If the customer keeps the main door shut, this is the wrong install and they need to know now.

Less reversible than it looks. Removing it later means re-screening the area or replacing the panel.

PPU 402 · Department of Screens

Lanai & Porch Enclosures

1–4 hoursModerate1–2 installersSB4 · SB Screen

Screen rooms and pool enclosures. The install itself is straightforward. The money question is which door you are mounting and whether the opening can support it, and that has to be answered before the quote goes out.

Field Considerations — How Each Door Mounts

SB4 Screen Door attaches on all four sides, so it needs solid framing all the way around the opening. Most lanai and porch bays do not have that, which means we usually have to build in extra framing or support before it can mount. That is added labor and material, so it has to be on the quote.

SB Screen Pet Door is different. It has a mounting flange on the bottom and on one side, left or right. Those two sides attach straight to the existing screen door frame. The other two sides have the screen rolled into them, so no extra framing is needed.

Quick rule. Mounting into an existing screen door frame usually means the SB Screen with no added framing. Mounting into an open lanai bay usually means the SB4 with added framing. Measure the opening and quote the framing work up front.

Brace bar. Bigger dogs push hard on screen material. The bar stiffens the opening so the screen does not flex or tear over time. Recommend it for larger dogs and confirm on the call.

Process
  1. Confirm the mounting situation: existing screen door frame, or open bay.
  2. Measure the bay width and height, and the frame rail thickness. The SB4 fits rails 1 1/4″ to 2″ thick.
  3. If framing is required, build and secure it into the bay first, squared and plumb.
  4. Position the door, mark, and cut the screen.
  5. Secure the flanges to the frame, roll the remaining screen edges into the channel.
  6. Add the blocking panel if specified, then the brace bar.
  7. Test the swing and check the perimeter for gaps.
PPU 501 · Department of Kennels

Kennel & Dog Run Doors

1–3 hoursModerate to Difficult1–2 installersCommercial & residential

Breeders, groomers, boarding facilities, and homeowners with dedicated dog areas. Three common locations, and the location decides the method.

The three locations
  1. Through an exterior wall into a run. Same process as PPU 301 or 302, just landing in a kennel area instead of a yard.
  2. Through a kennel panel. Plywood, chain link, metal panel, or block wall.
  3. Into an interior door to a kennel room. Same as PPU 101.
Process for a chain link panel
  1. Cut the pet door opening in the plywood panel before mounting it to the chain link. Far easier on a bench.
  2. Attach the panel to the chain link frame posts with carriage bolts, U-bolts, or pipe clamps.
  3. Caulk around the opening on one side, position the exterior frame half.
  4. From the other side, position the interior half and align all holes.
  5. Use carriage bolts, not screws. Insert them from the dog-accessible side so the square shoulder sits flush and cannot be gripped. Washers and nuts on the far side.
Field Considerations

Bolts over screws, always. Kennel dogs chew and work at hardware in a way house dogs do not. Screws back out. Carriage bolts do not.

Bite guard for chewers. If the customer mentions chewing at all, quote the bite guard. It is cheaper than the callback.

Insulated vs. standard. Kennel Clad insulated doors are the answer for any run that sees real temperature swings, and the energy savings argument lands well with commercial operations running many doors.

Count the runs. Multi-door jobs change the material order and the day. Get the number on the call.

Document Library

Manufacturer instructions & specs

Every install sheet, spec sheet, and accessory instruction we can send a customer or an installer. All PDFs, all downloadable, straight from the manufacturer.

Portal Pros University · Internal training reference
Every course links to the published guide on theportalpros.com. When a guide is updated, the guide wins.
Questions from the field: 855-DOG-DOOR · support@theportalpros.com