Yes and yes. Highly recommend these folks and this product. We’ve had our doggy door (a pet door) since our home was built in 2011, (yes it lasted that long, a testament to the quality) and after years of use, the flaps needed replacing. We spent months hunting for the right parts, and my husband finally found the original manufacturer—turns out Brian, the owner and designer door of Portal Pros Austin, was still directly connected to that company!
Brian, along with Jason and Chris, came out promptly and tackled the job with real joy, a genuine customer-focused approach, and clear pride in their work and the products. They efficiently replaced the flaps on our doggy door.
What truly stood out was how they went above and beyond: they replaced the inside carrier/tunnel which was eaten by our 2yr old golden doodle a year ago , so they replaced that too. Our pups now zip in and out happily, no more paw slipping.
The whole team was polite, professional, clean, and obviously passionate about pet doors. If you’re in the Austin/Georgetown area and need expert installation, repair, or replacement for any type of pet door (glass, walls, patio doors, etc.), Portal Pros Austin is the way to go. Brian, Jason, and Chris delivered top-notch service and made our furry family member so much happier.
Huge thanks to the team—you’re fantastic! Highly recommend and would use them again in a heartbeat.