Here at Portal PROS, we understand that sometimes plans change, and we're here to ensure that your pet door experience remains stress-free. Our hassle-free returns policy is designed with your convenience in mind, offering flexibility while maintaining transparency.

Easy Returns Process:
Should you need to return a dog door, our user-friendly returns process ensures a smooth experience. Simply initiate your return through our online portal, or contact us by phone or email, providing the necessary details, so we can facilitate the return. We're committed to making the process as straightforward as possible.

Your Responsibility, Our Clarity:
While we stand behind our products, it's important to note that, as part of our policy, customers are responsible for return shipping costs unless the return is due to defects. This transparency allows us to continue providing quality pet doors at competitive prices, ensuring a fair and balanced approach to returns.

Expert Guidance:
Our dedicated support team is here to assist you throughout the returns process. You will receive an email with all of the return information needed to ensure a smooth return process. Whether you have questions about packaging, shipping, or any other aspect of the return, our experts are just a message or call away. Count on us to provide guidance and support tailored to your unique situation.

Customer Satisfaction, Guaranteed:
Our commitment to your satisfaction extends to the returns process. We value your trust in us and strive to make every interaction with Portal PROS a positive one. Rest assured that we are here to address your concerns and ensure that you are satisfied with your experience, from purchase to potential return.

Shop with Confidence:
Experience the ease of shopping for pet doors at ThePortalPros.com, knowing that our hassle-free returns policy is in place to protect your investment. . Our commitment to providing exceptional service remains unwavering.