The Portal Pros promise
Our Limited Installation Workmanship Guarantee
Quality craftsmanship. Professional installation. A team that stands behind its work.
At The Portal Pros, we stand proudly behind the craftsmanship of our professional pet door installations. Your home deserves careful workmanship, your pet deserves comfortable access, and you deserve a team that takes your satisfaction seriously.
From proper fit and secure mounting to careful sealing and a clean finished appearance, we focus on the details that make a difference. If a covered problem with our installation workmanship arises within one year of the installation completion date, we will make it right under the terms below.
01 / Your coverage
What Our Guarantee Covers
This limited guarantee covers defects in the original installation workmanship for installations purchased through The Portal Pros and completed by us or an installer we assign. Coverage applies to the original customer at the original installation address.
Covered workmanship includes improper mounting, alignment, fastening, or perimeter sealing attributable to the original installation.
Mounting
Alignment
Fastening
Perimeter sealing
Our first step
Inspect and correct
We will inspect the concern and repair or reperform covered installation work at no charge.
When correction is not possible
Affected installation labor refund
If we cannot correct a covered workmanship defect after a reasonable opportunity to do so, we will refund the amount paid for the affected installation labor.
What the labor refund does not include: This labor refund does not include the purchase price of the pet door, custom glass, door slab, or other products. Product warranties, applicable return rights, and remedies required by law remain separate and unaffected.
02 / Understanding the limits
Existing Materials, Home Construction, and Outside Conditions
Our guarantee covers our installation workmanship—not the condition, structural integrity, or remaining useful life of your home or its existing materials.
The guarantee does not cover failures or damage to the pet door, sealant, glass, surrounding materials, or other property to the extent caused by conditions unrelated to our installation workmanship, including:
Existing materials & concealed conditions
Existing or concealed construction defects; rot, deterioration, swelling, warping, delamination, or cracking of the door, wall, frame, siding, masonry, or other supporting materials.
Structural movement & outside moisture
Foundation settlement, excessive structural movement, defective existing flashing or drainage, or moisture entering from another part of the home.
Outside damage & subsequent work
Storm damage, flooding, impact, misuse, pet damage, improper maintenance, or damage caused by subsequent alterations, removal, reinstallation, or repairs performed by others.
Exclusions apply to the problem they cause
The presence of one of these conditions does not automatically void the entire guarantee. An exclusion applies only to the problem or damage it causes. These exclusions do not excuse defective installation workmanship or damage caused or worsened by that workmanship.
Product warranties are separate. Manufacturing defects and normal wear of product components are not installation workmanship defects. Any applicable manufacturer’s warranty governs its own coverage.
03 / Caring for your installation
Professional Sealing and Ongoing Maintenance
We use high-grade, professional caulk or silicone selected for the installation materials and application. These products are intended for long-term performance, but actual service life varies with environmental exposure, temperature changes, material movement, surface condition, and maintenance. This installation guarantee does not promise a specific sealant lifespan or a permanently maintenance-free seal.
Inspect
At least annually
Check exposed perimeter caulk and silicone for cracking, separation, gaps, deterioration, or moisture intrusion.
Check again
After severe weather
Inspect the exposed sealant and address concerns promptly.
Preventive replacement
About every 5 years
Replace sooner if cracking, separation, gaps, deterioration, or moisture intrusion appear.
We recommend inspecting exposed perimeter caulk and silicone at least annually and after severe weather, and replacing it approximately every five years as preventive maintenance—or sooner if cracking, separation, gaps, deterioration, or moisture intrusion appear. Follow the applicable manufacturer’s instructions and address concerns promptly rather than waiting for the five-year interval.
Replacement sealant must be compatible with the installation materials, and required drainage openings must remain unobstructed. The five-year recommendation is not an assurance that leakage cannot occur before then and does not extend the workmanship coverage period.
Routine inspection, cleaning, and resealing are the customer’s responsibility. However, corrective sealing needed because of a covered defect in our original installation remains covered during the guarantee period. Failure to maintain the installation excludes only problems or additional damage caused by that failure.
04 / We’re here to help
How to Request Service
Contact us with the details
Contact The Portal Pros promptly through the contact information on your installation invoice. Provide your order or invoice number, a description of the concern, and photographs when available. Please allow reasonable access to inspect the installation and an opportunity to correct covered work.
Protect your home from further damage
Take reasonable steps to prevent additional damage. Except for emergency measures reasonably necessary to protect people or property, contact us before arranging repairs by another contractor. Third-party repair expenses require our prior written approval unless applicable law provides otherwise.
A team that stands behind its work.
Our commitment is straightforward: we stand behind our workmanship, explain what is covered, and take responsibility for correcting covered installation problems.
For an existing installation, start with the contact information on your invoice.